Neighbourhood Management Officer
Salary: £35,439 per annum plus excellent benefits
Hours: 35 hours per week. We are also Happy to Talk Flexible Working
Contract Type: Permanent
Location: Hybrid a mixture of home and office working at our office in Speke, Liverpool.
Closing Date: 18 September 2024
Recruitment Date: 3 October 2024
Our vision is Great homes. Strong communities. Bright futures .
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
Our team of Neighbourhood Management Officers provide visible and accessible support and engagement to our tenants and communities. You will work proactively to manage your caseload in relation to tenancy and estate matters and enquiries from customers. Working to ensure all our customers are treated fairly, listened to and their views acted upon.
You will be actively involved in the delivery of neighbourhood plans, estate management and improvement and engagement activities, including home visits completed as part of our Knowing our customers campaign to support our aim of visiting all our tenants and least once every 18 months.
Who are we looking for?
The ideal candidate will have demonstratable experience in a similar neighbourhood management/ housing role. You will be experienced in interacting with customers and providing a high-quality and consistent service against key performance indicators. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team.
This role is an excellent opportunity for someone who wants to make a real difference to the lives of our tenants and wider community.
For further details, please review the Job Description & Person Specification on our website.
The right fit?
Our colleagues represent our values and so it is important that you are able to demonstrate these in everything you do.
Why join us?
Youll love being part of a caring, inclusive, professional and innovative organisation. Youll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best .
The benefits you will receive
Well look after you with a fantastic holiday entitlement, a competitive salary, flexible working and even an extra day off to celebrate your birthday! See the work for us section of our website to find out more about the benefits we offer .
How to apply
Please visit our website where we will ask you to review the recruitment pack and complete our online application process: Neighbourhood Management Officer (southliverpoolhomes.co.uk)
We will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification within your Supporting Statement. To apply you will need to submit;
an up-to-date CV which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages.
a supporting statement detailing the reasons you want to join us and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. We recommend that this should be a maximum of two pages.
All applicants must apply with a CV and Supporting Statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under this scheme please ensure you select "YES" to the relevant question on our online application form
Further information
For further information about this exciting opportunity please download the recruitment pack on our website .
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